Mobile
traffic for our client accounts for 51% of their total web traffic, so it is
vital that their mobile site is as good as possible for the job they want it to
do for them – generate leads.
Google
presented to us their 46 Mobile Web
Design Principles, which I’d like to share with you now:
Mobile Homepage and
Site Navigation
1. Make sure mobile users can easily gain access to your
site through search.
2. Menus and lists need to be short and have few overlaps on
mobile websites.
3. Your logo should be placed at the top of each screen and
take the user back to the homepage.
4. Support mobile browsing behaviours by prominently
displaying key calls-to-action on the main screen.
5. The primary purpose of your mobile homepage should be to
identify users’ needs and guide them to the right place.
6. Watch for blind spots on your mobile homepage.
Mobile Search and
Results
7. Mobile retail websites should prominently feature search
on their homepages.
8. Non-retail mobile sites should use search to support secondary
task flows.
9. The first few search results leave the greatest
impression.
10. Don’t leave your users hanging. Provide guidance and
help when there are no matching search results.
11. Feature filtering over sorting for large, heterogeneous
sets of search results.
12. Make sure the user has accurate expectations about the
consequences of applying any filters.
13. A guided approach can act as a proxy or complement for
filters.
Mobile-Optimized
Sites vs. Desktop Sites
14. Make sure your entire site is optimized for mobile,
rather than a piece at a time.
15. Users should never feel the need to pinch-to-zoom on
mobile-optimized sites.
16. Ensure that any image a user might want to enlarge is
tappable or expandable.
17. Avoid the “full site” | “mobile site” trap.
18. If you provide users a choice between a desktop and
mobile site, make sure they can change their minds.
19. Re-evaluate the key tasks for your mobile users and
design for them.
20. If you’re stuck with a desktop site, then prominently
display key calls-to-action on the main page.
Form Entry and Text
Input
21. Save some effort for your users through default input
modes and advancing fields.
22. Use on-screen selection elements for binary (or small
number) situations.
23. Visually integrate checkmarks and radio buttons with
their corresponding labels to convey larger tap targets to users.
24. The wheel selector is a specialized tool, not a
substitute for the dropdown menu.
25. In travel and scheduling tasks, provide a visual
calendar to users when selecting dates.
26. Reduce form submission errors through communication and
real-time validation.
27. Ensure field labels and the corresponding input boxes
are visible at the same time.
28. Make sure it’s possible to complete your forms in
landscape orientation.
29. Take advantage of auto-fill whenever possible.
30. Design your task flows and forms efficiently.
31. Progress bars and menus should accurately convey overall
progress through multi-step forms and processes.
Registration,
Checkout, and Conversion
32. Beware of making enemies at registration gates.
33. Mobile retailers should offer the choice to checkout as
a “Guest.”
34. Fully leverage existing user information to streamline
forms and processes.
35. Social media login should never be the only option.
36. Up-and-coming sites need to give value in order to get
value from new users.
37. Provide tappable buttons to initiate phone calls at
potential conversion drop-off points.
38. Seek opportunities to facilitate cross-channel
conversion through your mobile website.
Mobile Site
Performance and Stability
39. Design your site with the assumption that mobile network
speeds will be unstable.
40. QA your mobile website rigorously.
41. Optimize the size and sensitivity of your
calls-to-action and be mindful of the order in which screen elements load.
Mobile Miscellania
42. Either design for both screen orientations or encourage
users to switch to the optimized orientation.
43. Users should always know what they’re getting when
enabling location services.
44. The best way to promote your app is to provide a great
mobile web experience.
45. Refresh animations and other visual representations of
processing should be used sparingly and only when necessary.
46. Avoid calls-to-action that open new browser windows, as
users may have trouble getting back to your site.
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